1. General Terms

1.1 Scope of Services

EduStep provides online tutoring services to students aged 11–18 preparing for GCSE and A-Level examinations. Tuition may cover exam boards including AQA, Edexcel, and OCR. Services are delivered online via agreed digital platforms.

1.2 Eligibility

  • Services are available to individuals aged 18 or over, or

  • Students under 18 may use our services only with the consent of a parent or legal guardian, who is responsible for accepting these Terms on the student’s behalf.

1.3 Appointment Policies

  • All tutoring sessions must be booked in advance.

  • Cancellations or rescheduling must be made at least 24 hours before the scheduled session.

  • Failure to provide adequate notice may result in the session being charged in full, as tutor time has been reserved.

1.4 Payment Terms

  • EduStep operates on a pay-as-you-go basis.

  • Payment must be made at least 24 hours before the scheduled session.

  • Sessions will not be confirmed until payment has been received.

  • EduStep reserves the right to suspend or cancel sessions where payment has not been completed.

1.5 Parent and Student Responsibilities

Parents/guardians and students agree to:

  • Ensure the student attends sessions on time and is prepared.

  • Provide a suitable learning environment free from disruption.

  • Ensure appropriate behaviour during sessions.

  • Inform EduStep of any learning needs or safeguarding concerns in advance.

EduStep is not responsible for missed learning due to late arrival, technical issues on the student’s side, or lack of preparation.

2. Communication (WhatsApp, Calls, and Messaging)

2.1 Communication Channels

EduStep may communicate with parents and students via WhatsApp, phone calls, or email.

  • Message frequency typically ranges from 5–15 messages per month, depending on engagement.

  • When sessions are booked, students and parents may be added to a WhatsApp group including:

    • The tutor

    • An EduStep administrator

Joining the group is optional, but it helps with:

  • Session coordination

  • Sharing learning materials

  • Homework assignment and feedback

2.2 Message and Data Rates

  • Standard message and data rates may apply depending on your mobile network provider.

  • EduStep is not responsible for any charges incurred from your carrier.

2.3 Privacy and Data Security

  • Personal information is handled in accordance with our Privacy Policy.

  • EduStep does not sell or share phone numbers or personal data with third parties.

3. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for full details on how we collect, use, store, and protect your personal data.

4. Safeguarding, Disclaimer, and Liability

4.1 Safeguarding

EduStep operates in accordance with its Safeguarding Policy to ensure the safety and wellbeing of all students. Online sessions are conducted professionally and appropriately at all times.

4.2 Educational Disclaimer

  • EduStep provides academic support and guidance but does not guarantee specific exam results or grade outcomes.

  • Student progress depends on individual effort, attendance, and engagement beyond tutoring sessions.

4.3 Limitation of Liability

  • EduStep is not responsible for:

    • Technical issues beyond our control (e.g. internet outages, platform failures).

    • Missed sessions due to student unavailability or failure to attend.

    • Exam board decisions, syllabus changes, or assessment outcomes.

To the fullest extent permitted by law, EduStep’s liability is limited to the value of the tutoring session paid for.

5. Changes to Terms

EduStep reserves the right to update these Terms and Conditions at any time. Changes take effect immediately upon publication on our website. Continued use of our services constitutes acceptance of the revised terms.

6. Contact Us

If you have any questions or concerns regarding these Terms and Conditions, please contact us via:

📧 Email: admin@edustep.co.uk
🌐 Website: https://www.edustep.co.uk

By using EduStep’s services, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.